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Bancsource serves the nation with our own Field Engineers and Affiliate Service Partners.
- Regional Warehouses…
Conveniently located to serve the nation.
- Over $7.5 Million Parts Inventory…
Automatically replenishes as parts are used.
- Service Vehicles…
Equipped with parts specific to your equipment.
- Monitoring Alerts…
3 service problems in 30 days? Our system alerts us to develop a plan to avoid future breakdowns.
Outstanding National Service Team
Executive VP National Service
C.E. Sonny Shannon
Managing a team of 200 Field Engineers and overseeing the quality of service for over 3200 clients keeps our Executive Vice President of National Service, Sonny Shannon, very busy. His outlook and motivation is always high, and his background very comprehensive—so the service he provides Bancsource clients is unparalleled. Sonny is a graduate of LeTourneau University, Longview, Texas with a BS in Business Management and a member of the Alpha Sigma Lambda Honor Society. Formerly, VP of Business Development at All-Star/SSMG in Silver Springs, Maryland, Sonny has extensive experience in customer service, sales, field support and operations in several industries including Radiant systems, Vanstar, GE and Memorex Telex Corporation. A team player, Sonny’s management skills demonstrate his ability to take charge in important decision-making, while empowering his employees to balance high productivity standards with continued customer satisfaction. With his service team, Sonny has taken Bancsource to new heights and has encouraged his team to aim high and always raise the bar. Sonny is a prime example of a manager that leads by example.
Executive Vice President Sonny Shannon's Service Management Team:
West District:
Cyndi McDonald
Cyndi McDonald has a background filled with experience. After graduating from Colorado Christian University she held various positions in the banking industry. Over the past 22 years her positions have ranged from teller duties, remittance processing, and Operations Manager. This experience has given her a better understanding of the needs of our clients in the financial world. She has also worked with NCR which has given her a deep knowledge and the ability to keep up with the equipment repairs. In March of 2006, Cyndi joined the Bancsource Family as District Manager overseeing three states. She is now responsible for 13 states. Her understanding of banking operations and service requirements have made her strive for excellence in customer service. Cyndi covers the West District.
 Great Lakes:
John Conboy
John joined the Bancsource Service Management Team in 2006 with much more than his degree in Business and 12 years of management experience. He has a wealth of knowledge in the financial maintenance industry. For the past 21 years, John's seasoned technical and management experience has come from companies such as Banctec, Partners Maintenance Group, First Finanacial and OPEX. John currently leads our Great Lakes District and has for over 3 1/2 years with an outstanding customer service and equipment maintenance record.
 Southeastern:
Mark Schionning
Mark Schionning began his career in the financial service industry in 1991. He has been with Bancsource 18 years, 13 of which having been in service management. Mark currently manages our Southeast Region, which consists of 30+ Field Engineers. One only has to take a look at his district to see that his and his team’s ‘strive for excellence’ pays off and only enhances their performance and their service levels. Just like the National Bancsource Team, he is driven by one main objective, Customer Satisfaction.
 Central:
Tony Batz
Tony Batz is a graduate of Devry Institute of Technology. He first worked for Burroughs Corporation, working on Medium and High Speed Sorters. Tony continued to work for Burroughs/Unisys on this type of equipment for over 8 1/2 years. In 1987, Tony went to work for Universal Financial. For the next 18 years, he worked his way up from a Field Engineer, to a District Manager, spending the last 10+ years as the Director of Operations for Universal Financial. With the merger of Universal Financial and Bancsource Tony moved into a new role as the Great Lakes Regional Service Manager. With all of his years of experience in the Customer and Field Service environments he and his team deliver the top notch service to our clients, "Second to None".
Southwest:
Steve Fregeau 
Among the many certifications, to which, Steve Fregeau is accredited (Certified with PMI as a Project Management Professional and Business Management), he also has over 20 years of management experience in the banking service industry with Genpass Service Solutions and ACS. Ten of those years were spent in the management of Regional ATM Operations and Service Level Agreements. In addition, to the duties Steve performed as Project Manager, he was involved in the interacting and coordinating of projects with networks, customers, subcontractors and bank vendors. Steve joined the Bancsource Service Management Team in 2008 as a District Manager for Texas.
 Northeast:
Don Cannon
Don Cannon’s experience far exceeds his degree from Penn Technical Institute. His experience in the financial equipment and service industry has spanned over 20 years. Starting his career with Mellon Bank Field Service in Pittsburgh, PA; Don earned 10 years of experience in inventory control and field service. He joined the Bancsource Service Team in 1999, as a seasoned field engineer and for 10 years has served the Northeast District. In Don’s 5 years as a District Manager of the Northeast, he has lead a top-rated team in performance and customer service excellence for some of the nation’s largest financial institutions, our clients.
 Mid-Atlantic:
Jim Reeder
After over a decade of serving our country, in the Navy, Jim started his civilian service career with Recognition International/BancTec in 1995 as a field service engineer. After joining the Bancsource team in 2003, Jim quickly moved up the ranks from Service Field Engineer, to Senior Field Engineer, to Territory Supervisor and now as a District Manager. He has lead the Mid-Atlantic District in customer service excellence for over 4 years. | 
