Bancsource recognizes employee who helped facilitate Special Olympics
Carrie Miller, Equipment Purchasing Manager, recently helped organize a
fundraiser for the Republic, MO Special Olympics team. With her assistance, the volunteers put together a
bowl-a-thon that brought together near 100 bowlers and
raised over $3,000 for the cause.
The goal of the event was to raise
money to send the athletes to the state tournament in June. To learn more about the Special Olympics, you may
visit their website at http://www.specialolympics.org.
International Bank of Commerce and Bancsource announce ATM Service
International Bank of Commerce (IBC) of Laredo, TX and Bancsource, Republic, MO announced this week a partnership
in which Bancsource will handle both first line and second line maintenance on IBC’s 313 ATMs across Texas and
Oklahoma. The agreement allows Bancsource to be a major supplier of ATM
maintenance services in Texas and Oklahoma.
Kevin Mullins, Sr Vice President of IBC’s Electronic Services Division, had this to say, “With the Bancsource
footprint in Texas and Oklahoma, their excellent r
eputation among mid tier banks in servicing our brand and their competitive pricing, it just made sense to have
them as our new provider for ATM maintenance services.” Mullins went on to mention, “When we looked at the whole
relationship opportunity with Bancsource, we saw lots of upside potential to what we can do with our ATM fleet.
“IBC has a reputation of being very customer oriented in their retail delivery services”, said Ron Bartley, EVP
Sales, “and they see their ATM fleet as an extension of that philosophy.”
Walt Wasyliw, CEO of Bancsource said, “We look forward to working closely with IBC. I think this is a
terrific opportunity from
which both companies can benefit. Hopefully IBC sees this as an opportunity to move in a different direction than
with their previous provider and which will offer superior customer service and will result in cost savings. While
we are already one of the largest service providers in Texas and Oklahoma, this partnership
will allow us to grow our infrastructure and will benefit all of our customers in those two
For further information contact Walt Wasyliw or Ron Bartley at 800-456-4848
IBC Bank is a
member of International Bancshares Corporation (NASDAQ: IBOC), a $12.1 billion multi-bank financial holding company
headquartered in Laredo, Texas, with 215 facilities and more than 335 ATMs serving 88 communities in Texas and
Oklahoma. International Bancshares Corporation was named one of the nation’s 100 most trustworthy companies by
Forbes in 2012. More information is available at www.ibc.com. Visit us on
our YouTube Channel, IBCBankWeDoMore
Since 1979, it has been Bancsource’s goal to work closely with our client base and develop customized solutions for
them. Today, Bancsource with over 2200 clients, including some of the largest Tier I banks, is one of the nations
largest independent maintenance providers in the financial institution arena as well as providing those services to
dozens of ATM ISOs in the US. We are brand indifferent when it comes to service and have the ability to
provide FLM and SLM on all major brands of ATMs sold in the United States. In 2004, we developed a unique ATM
servicing model which has enable us to provide superior service and resulted in us being the fastest growing ATM
service company in the country. Contact us to see what our personalized approach can do for your financial
Paramount Management Group announces
new partnership with Bancsource
Paramount Management Group, a nationwide automated
teller machine (ATM) owner and operator, announced today that it is partnering with Bancsource, a national service
provider, to provide maintenance and service support for Paramount’s merchant ATM locations, along with
high-profile bank customers.
The partnership allows Paramount to leverage a national footprint of highly
trained in-house technicians. Bancsource will manage both first- and second-line maintenance throughout the United
States. Service will be provided on a wide range of ATM models including those that have image equipment and other
financial service solutions.
With this partnership, Bancsource will also install Paramount’s ATM hardware
along with Paramount’s video toppers and its Wi-Fi/Bluetooth ATM solution.
"We are very excited about our partnership with Bancsource," said
Paramount’s President, Randall Leaman. "They are an established service provider in the banking world holding a
higher standard of service. Our mission is to provide excellent service and Bancsource is an industry leader. We
are pleased to have them as a partner."
Walt Wasyliw, CEO of Bancsource said, "We are extremely pleased that Paramount
Management Group has chosen us as their partner. We have a shared culture of putting the customer first and will
work closely to ensure that the highest customer service standards are exceeded."
Announces Bancsource as Authorized Reseller of HP Parts!
announced today that they have been selected as an authorized reseller of HP parts and equipment. HP is the
largest supplier of printers to the financial services industry as well as one of the largest manufacturers of
PC’s and peripherals.
“We can now save our customers more
money and offer better service” said Walt Wasyliw, CEO of Bancsource, Inc.
Bancsource, Inc. is a 17 year old
company and the largest independent equipment & services organization for community banks in the United
States. They work with over 2,500 banks. They also do service work for 18 of the top 20 largest banks in the
country. In addition, they sell most of the equipment used by banks; including printers, ATMs, sorters, and coin
Bancsource announces new partnership with Nautilus
Hyosung, North America
For over 30 years, thousands of financial institutions have trusted Bancsource for their equipment
sales and service. Now we are partnering with Nautilus Hyosung to offer their full line of ATMs. With almost
200,000 ATMs sold in North America - from economical cash-dispensers to full-line Image Deposit - no company offers
a more complete line of ATMs than Nautilus Hyosung. Each new model is fully compliant with the new ADA
Contact us today and let us show you how we can help maximize the revenue from your ATM fleet with
increased uptime and customer satisfaction and decreased cost of service and ownership.
Better Service - Better Equipment - Bancsource
August 13, 2010
Welch Systems Improves Uptime with Service
Bancsource offered nationwide service, customized plans and
online support to keep ATMs operating.
Welch needed to ensure that all service calls were
completed in a timely, efficient manner, and to provide accurate arrival times for clients.
Welch Systems, founded in
1973, provides money handling solutions and management services to financial institutions, retailers and other
ATM owners and operators. As a privately held firm with annual revenues of $10 million, the Peoria, Ill.-based
firm is touted for its longevity, vast customer base and reputation for providing excellent solutions and
Since its inception in 1979, Bancsource has transformed into one of the largest
independent ATM maintenance providers in the United States. With a nationwide network of service technicians and
other experts, the Republic, Mo.-based firm specializes in supporting national and large regional ATM deployments.
Bancsource’s clients range from banks, ISOs and credit unions to mortgage companies and government offices.
After more than three decades in money management, by 2006 Welch Systems had amassed
a client portfolio that included hundreds of banks, retailers and other firms with large regional and national ATM
Managing the expanding networks required conquering logistical challenges such as
providing prompt repair and maintenance service for a wide array of models and products across a huge geographic
“We knew we needed to partner with an experienced, reliable service provider that
would understand the needs of our clients and accommodate them, no matter which types of machines were in their
network or where they were located,” said Dave Welch, executive vice president for Welch
Since prompt repairs and maintenance are key factors to optimize ROI for any ATM
fleet, Welch Systems needed to ensure that all service calls were completed in a timely, efficient manner, and to
devise an efficient way to handle service calls and provide accurate arrival times for clients. In the past, some
clients had reported slow response times.
“When a machine is down, it’s important to get it back up as soon as possible,” Welch
said. "Clients want to know they can get back online quickly and easily when something
While researching ATM maintenance providers, Welch Systems discovered Bancsource, one
of the largest independent ATM maintenance providers in the United States.
With more than 200 full-time field engineers, a network of certified sub-contractors,
long-term alliances with software suppliers and parts warehouses throughout the United States, Bancsource offered a
nationwide safety net and a broad range of customized solutions, such as 24/7 service
Trained Bancsource field engineers are equipped with an inventory of parts in their
vehicles, matched specifically to customers’ machine types and usage patterns, along with laptops for diagnostics
and remote access to a vast library of schematics, manuals and guides.
In addition, the field engineers receive back-up support from Bancsource’s team of
factory-trained, certified product support professionals.
Welch Systems also thought Bancsource’s 24-hour Customer Care website was
The tool allows clients to:
and track service calls
service history on each individual piece of equipment
e-mail notifications for completed preventative maintenance service calls
details on service agreements and manage equipment contracts
In addition to online assistance, Welch Systems was assigned a service account
manager to assist with daily operations by providing information such as metrics, reports and billing
By partnering with Bancsource, Welch Systems provided its clients with faster service
calls, lower repair costs, better customer service and the high level of support needed to expand regional and
national ATM networks.
“Bancsource makes sure its field engineers have the right tools and resources at
their disposal to take care of almost any repair or maintenance issue,” Welch said. “That dramatically speeds up
Another key reason Welch Systems chose Bancsource was its dedication to preventative
maintenance. Each of Welch Systems’ machines receives scheduled preventative maintenance calls. If the field
technician finds other issues with the machine during that call, he will resolve those issues immediately and then
reschedule an additional call that focuses solely on maintenance. Welch Systems can view and track all its
maintenance calls through the Customer Care website. The regular preventative maintenance helped Welch realize a
greater uptime percentage since moving to Bancsource.
Improving response and repair times boosted ROI for Welch’s clients by reducing
downtimes for malfunctioning machines.
Streamlining the repair request process was crucial, Welch says, and Bancsource’s
online tool was an ideal solution. Along with boosting efficiency, the online system allows clients to effectively
manage specific equipment needs, cutting repair costs.
Brandy Sassmann, an outsource service coordinator at Welch Systems, says the
user-friendly Customer Care website has streamlined efficiency because it enables her to receive real-time reports
on service call requests and to quickly address any client concerns.
“Since the site is continuously updated, it keeps everyone informed,” Sassman said.
“Bancsource’s field engineers provide accurate ETAs and prioritize calls to make sure urgent things are taken care
of first. Clients appreciate that.”
When an online request is submitted, a Bancsource field engineer, senior field
engineer or district manager responds within 30 minutes.
“A lot of times they can troubleshoot the problem over the phone to get a machine up
and running, but if they can’t, they dispatch a field engineer to the location,” Sassman
By improving response time and customer service, Welch Systems boosted client
relations and fueled further growth. Since forming the partnership with Bancsource in 2006, Welch Systems has
doubled the number of clients in its portfolio.
“Partnering with Bancsource helped us take our customer service up to the next level
and to continue growing,” said Welch.
Since forming the partnership with
Bancsource in 2006, Welch Systems has doubled the number of clients in its
Inc., founded in 1979, is one of the largest independent ATM maintenance providers in the United States. With a
nationwide network of service technicians and other experts, the Republic, Mo.-based firm specializes in
supporting national and large regional ATM deployments. Bancsource’s clients range from banks, ISOs and credit
unions to mortgage companies and government
June 28, 2010
Company Consistently Ranks Bancsource as Top-Tier Service
In today's competitive business work, every company promises to provide exceptional
service after the sale. But only a few can back it up.
years, top-tier service providers such as Xerox, IBM and Hewlett-Packard have hired independent companies such
as Service 800 to design and administer in-depth research on client satisfaction. And every year,
Bancsource consistently ranks equal to or better than every other top service company in each category
measured. This investment in objective client feedback helps Bancsource retain world-class service
levels. By maintaining constant contact with our clients, we are better equipped to make quick, fact-based
decisions and make any necessary adjustments in today's constant-changing environments. Not only does this
objective feedback allow for ongoing analysis, it also provides a vehicle for elevation of any service issues
that may arise.
views any individual "score" that ranks lower than 4 out of 5 as unacceptable and would then require immediate
follow up from a District Service Manager to quickly resolve any concerns before they become long-term
are companies that talk about providing service - and there are companies dedicated to nothing less than
exceptional service. Bancsource - your one source for service.
March 30, 2010
Bancsource Introduces Customer Care Website to Help Track Maintenance
Bancsource recently introduced its new 24-hour online customer care
website to help their customers track services calls and manage equipment contracts all in one easy to use
Customer Care is a real-time information tool that gives Bancsource
clients the ability to create and track service calls online. There are many other applications the Customer Care
site can be used for, including:
Review service history on each individual piece of
Schedule email notifications when PM service
calls are completed
View specific details on service
Bancsource Field Engineers update the website daily with call numbers,
details on the call, parts ordered and when the service call is completed.
The result is a comprehensive online solution that gives Bancsource
Clients a more effective tool for managing their specific equipment needs and costs.
“Using the Customer Care website has had a huge impact on controlling
our costs and identifying problem equipment – especially with our older machines.” - Eric Grundman, Peoples State
Bancsource specializes in hardware maintenance and sales and is
currently one of the largest independent maintenance providers in the country. They work with over 3,000 financial
institutions in 49 states. For more information or to get registered for their Customer Care web site, you can
contact them at (800) 456-4848.